Hotel Tugu Malang - CHSE Certified

Hamza here again, providing reliable reviews from 35 countries and over 100 hotel stays. There are very few times I say, "this is one of the best hotels I have ever stayed at," but this is certainly one of those occasions. The extremely high level of customer service and satisfaction means I could easily stay here for another two weeks and still be completely happy. In summary, everything is incredible, from the thoughtful extras like ironing our clothes and polishing our shoes for free! The only surprise, and an area that needs improvement, is the underwhelming gym. Honestly, I wouldn’t even call it a gym. A purpose-built gym is needed to complete the experience. That being said, I will ALWAYS be staying at TUGU Hotels from now on.

It’s a stunning hotel, so different to anything else! It’s like stepping back in time in the best way possible with lots of beautiful artwork and antiques dotted around. The hotel is in the middle of the city, yet it’s so large with so much greenery around, it feels like you’re in a secluded location somewhere instead. The rooms are beautiful and the bed comfy too! The food is delicious as well, we would recommend both restaurants as we had the opportunity to dine at both and can hand on heart say it was some of the best food we had in Indonesia. The complementary Javanese afternoon tea with biscuits was a nice touch too, and the teas were delicious! Also the staff were lovely and so attentive, even dropping us off at the train station on the last day as we were rushing to get to the train and they noticed we were struggling with our luggage.

The Tugu is one of the best hotels I've ever stayed and definitely the most original, creative and romantic. In fact, it is a museum of the founder's collection of Asian art, furniture and artifacts, which is incredible. There are multiple creatively designed rooms and spaces you can wander through or sit and little fountains and fish ponds all over the place. The pool in the center is just big enough to do laps in and is sourrounded by beautiful plants. The location is perfect, the staff extremely helpful and riendly, and the restaurants are varied, great, and fairly priced. The hotel made our three-day stay in Malang - where there is not a lot to do - enjoyable. Congratulations to the owner, manager, and staff.

We had the most wonderful stay at Hotel Tugu Malang! It all starts with a very warm welcome from the staff at the reception. Especially Indri has been extremely helpful with organising our transportation from and to Surabaya airport. She also made a big effort in organising a rental scooter for us, which proved to be challenging as we were after a bigger size scooter, but she managed to find one! Also Anita and Nando were very friendly, as were the rest of their colleagues. The room was spacious, comfortable and nicely decorated. We really enjoyed our days there. The bed was very comfortable and the shower fantastic! The daily fresh flowers were a nice touch. The main restaurant, Melati, has probably the best food in Malang. Every dish is delicious. The staff does need some training on dietary requirements or include this in the menu. From a 5 star hotel I do expect better knowledge about their menu. The exception was Wulan! She had knowledge about our dietary requirements (gluten free) and if she was not sure, she was more than happy to check with the kitchen. We really appreciated her efforts and friendly interaction. The restaurant and bar sometimes have a strange choice of music and I would recommend having a look into this to match the beautiful ambiance and delicious food. For example, the wine bar was playing random pop music music with commercials in it one evening. The following night they were playing smooth background music, which was more appropriate. Having said this, I can not recommend Hotel Tugu Malang highly enough. You really step into a different world with all the art, antiques and artifacts around the hotel. This, combined with the modern luxuries and friendly staff makes it an unforgettable stay. We would come back.

My wife and daughter Juna stayed here for a week and it could not have been better. We had a blast. The spacious room, the wonderful location, the excellent food.. we could spend a month here. But above all, the super staff (from Auntie and Nando at the reception to the gardener and the employees at the restaurant/high tea) made our time just perfect here. We had lovely talks with them and they were so (professional and) nice to us, and our daughter. We're going to miss the hotel and the staff. See you next year hopefully. Also hi from Ibu Negara ;-)